How will my order be delivered to me?
Answer :
Your order will arrive nicely packaged and sealed directly to you. Our packaging is world class and you won't be disappointed. Why not take a picture and share with us once your order arrives to show how you love the packaging.
Your order will arrive nicely packaged and sealed directly to you. Our packaging is world class and you won't be disappointed. Why not take a picture and share with us once your order arrives to show how you love the packaging.
How soon will my items arrive?
Answer :
We ship our products with UPS tracked per your chosen delivery option at the checkout and as per our delivery information. Visit our shipping and delivery page for more details.
We ship our products with UPS tracked per your chosen delivery option at the checkout and as per our delivery information. Visit our shipping and delivery page for more details.
How will I know if order is placed successfully?
Answer :
You should automatically receive an email confirmation once your order is successfully placed. On completion also, the card you used for your payment should have also been debited for the amount of your purchase.
You should automatically receive an email confirmation once your order is successfully placed. On completion also, the card you used for your payment should have also been debited for the amount of your purchase.
How do I check the status of my order?
Answer :
You have an option to create an account at checkout (very ideal for returning customers) where you can check the status of your order. In addition, you will get regular updates from the time you placed your order until you receive your products. If for any reason you are unsure about your products or there is any delays, please do get in touch with us at the earliest opportunity for us to look into this. Your concern matters to us.
You have an option to create an account at checkout (very ideal for returning customers) where you can check the status of your order. In addition, you will get regular updates from the time you placed your order until you receive your products. If for any reason you are unsure about your products or there is any delays, please do get in touch with us at the earliest opportunity for us to look into this. Your concern matters to us.
Can I cancel my order?
Answer :
Absolutely. But we will be sad to see you cancel your order because you will be missing the use of our beautiful products. However, depending on the shipping option you choose, we process orders accordingly and book your shipment for collection at the next available slot. We know people go through several buying decisions before they press the final button and appreciate you for going as far to buy so don't cancel as yet. Before you do so, just contact us to see if we can change your buying experience to make you want to wait for your items.
Absolutely. But we will be sad to see you cancel your order because you will be missing the use of our beautiful products. However, depending on the shipping option you choose, we process orders accordingly and book your shipment for collection at the next available slot. We know people go through several buying decisions before they press the final button and appreciate you for going as far to buy so don't cancel as yet. Before you do so, just contact us to see if we can change your buying experience to make you want to wait for your items.
Do you allow refunds or exchanges?
Answer :
We are very sorry about this but due to health and safety reasons, cosmetic products purchased and opened cannot be returned. If you're unhappy about your purchase, please do get in touch with us and we will make sure you have a 5 star experience.
We are very sorry about this but due to health and safety reasons, cosmetic products purchased and opened cannot be returned. If you're unhappy about your purchase, please do get in touch with us and we will make sure you have a 5 star experience.
What are the shipping charges?
Answer :
For UK, all orders over £60 are FREE so try and make use of this offer. You also have the option during the checkout stage to check the shipping rates with the click of a button before buying your items. You can also visit our Shipping and Delivery page for more information about shipping times etc.
For UK, all orders over £60 are FREE so try and make use of this offer. You also have the option during the checkout stage to check the shipping rates with the click of a button before buying your items. You can also visit our Shipping and Delivery page for more information about shipping times etc.
Do you accept foreign cards for payment?
Answer :
We sell and ship globally so yes. Our payment providers accept various payment cards. See card photos at bottom of page. Try to make a purchase but if you encounter problems, please do make contact for us to look into this for you.
We sell and ship globally so yes. Our payment providers accept various payment cards. See card photos at bottom of page. Try to make a purchase but if you encounter problems, please do make contact for us to look into this for you.
Are there really natural products these days?
Answer :
We do get this question very often. Yes there are and we guarantee our products are 100% natural and plant based. We use these products ourselves and for our children. We won't sell you anything with chemicals.
We do get this question very often. Yes there are and we guarantee our products are 100% natural and plant based. We use these products ourselves and for our children. We won't sell you anything with chemicals.